Japanese pharmaceutical company technology project.
The challenge that this client faced was that they lacked a truly comprehensive knowledge base where information that was stored pertaining to products and testing could be 1.) entered by all related divisions across 3 regions: Japan, the U.S. and the UK, 2.) updated by different groups regardless of who originally entered the information, 3.) accessed simultaneously by different users as well as other requirements.
As I mentioned when I introduced this project, a communication plan was very important to ensuring the success of this project. We organized and prepared by:
- Identifying all possibilities that could be identified in advance and prepared potential solutions.
- Creating focused agendas for all meetings and distributed in advance so that all parties were prepared and on the same page before entering into any meeting.
- Clearly defining goals for the sessions and at the end ensured that we achieved those goals or revised them if we could not.
- Documenting decisions and actions items in all meetings in detail.
- Standardizing documentation and other formats to ensure consistency and to take into consideration language comprehension and communication styles.
As this was a Japanese client, gaining consensus from all participants was key. Each region had input as to their specific needs as well as global needs that applied to all regions.
Simultaneously, project scope and all elements of work related to the project were defined. Our project leaders confirmed quality control details and work to ensure our path to production and project completion.
We mapped the course and our global team then began the real work . Our client was now going to see their innovative project start on the road to fruition.
We now needed to understand our client’s business. They had standard operating procedures but did they follow them?
Stay Tuned for Part 2 of Global Initiative, Global Solution on Wednesday.
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